Terms of Service

1. The Service

Tarlara provides cloud-based software for business and professional use. The Service may assist with property, land, assets, maintenance, work, compliance, documents, projects, funding opportunities and related activities. Available functionality depends on the product, plan, permissions and usage allowances applying to the account.

We may maintain, improve or replace features. We will give reasonable notice where a change materially reduces the core functionality of a paid Service during an active subscription, where practicable.

2. Accounts and authorised users

You must provide accurate account information, protect credentials and keep user access and permissions appropriate. You are responsible for activity performed through authorised accounts, except to the extent it results from a security failure for which Tarlara is responsible.

You must notify us promptly of suspected unauthorised access. We may require multi-factor authentication or other reasonable security controls for particular accounts or functions.

3. Customer Data

Customer Data means information, records, documents, images and other content submitted to or generated within the Service for a Customer, excluding Tarlara software, system information and intellectual property.

The Customer retains ownership of Customer Data. You permit Tarlara to host, store, process, transmit and back up Customer Data as necessary to provide, secure, support and maintain the Service and comply with law. You must have the rights and lawful basis needed to provide that data to us.

4. Acceptable use

You must not use the Service unlawfully, fraudulently or in a way that infringes another person’s rights. You must not upload malicious material, gain unauthorised access, interfere with security or operation, circumvent access or subscription controls, conduct unauthorised security testing, or process information you have no lawful right to use.

We may investigate suspected misuse and take reasonable protective action.

5. Plans and seven-day trial

The applicable price, billing period, features and usage allowances will be shown before purchase.

Where offered, the trial lasts 7 days unless a different period is stated before it begins. Before the trial starts, we will explain what happens at its end, including which plan the account moves to, whether payment is required and which functionality will remain available.

A trial converts to a paid subscription only where the Customer has agreed to the plan, price and recurring payment arrangements. Trial expiry does not itself request deletion of Customer Data.

6. Fees and payment

Subscription fees are payable for the selected billing period. Prices and applicable VAT will be shown before purchase. Where recurring payment is selected, you authorise our payment provider to collect the agreed charges on purchase and renewal.

If payment fails, we may retry collection and may suspend paid functionality after reasonable notice. Price changes apply from a future renewal and we will provide reasonable advance notice.

7. Usage limits

Plans may limit users, properties, storage, artificial-intelligence usage or other resources. When an allowance is exhausted, affected functionality may be restricted until the allowance resets, usage is reduced or additional capacity is purchased. Reaching a limit does not itself delete Customer Data.

8. Renewal and cancellation

A subscription renews automatically for the selected billing period where the Customer agreed to automatic renewal at purchase. You may cancel renewal using available account controls or by emailing support@tarlaradigital.com before the renewal date.

Cancellation stops future renewals. Paid access normally continues until the end of the period already paid for, and fees for that period are not normally refundable except where required by law or expressly agreed. Cancelling a subscription is separate from requesting deletion of an organisation or its data.

9. Availability and changes

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Maintenance, security measures, faults, internet failures, supplier failures or events outside our reasonable control may affect availability. We may restrict access where reasonably necessary to protect the Service, Customer Data or other customers.

10. Customer responsibilities

You remain responsible for the accuracy of Customer Data, managing authorised users, maintaining appropriate internal controls, reviewing information produced by the Service, and deciding which legal and regulatory requirements apply to your organisation.

The Service does not replace competent persons, statutory inspections, professional judgement or legal, financial, engineering, surveying, health and safety or other regulated advice. You should obtain appropriate professional advice where the importance or risk of a decision requires it.

11. Compliance, documents and evidence

The Service may help organise requirements, dates, activities and evidence. It does not certify legal compliance, confirm that every applicable duty has been identified, or establish that an uploaded document is authentic, accurate, legally valid or sufficient for a regulator or other authority.

12. Artificial intelligence

Some features may use artificial intelligence to generate summaries, classifications, suggestions or other decision-support output. AI output may be incomplete, inaccurate or unsuitable. You must apply appropriate human review, particularly for legal, safety, financial, contractual or other material decisions.

Unless expressly agreed otherwise, we do not provide AI output as professional advice or guarantee a particular result.

13. Third-party services

We use third-party services to operate the Service. Where they process personal data, they are managed under applicable data-protection requirements. Current relevant providers are identified in our Supplier and Subprocessor Schedule.

14. Intellectual property

Tarlara and its licensors retain all intellectual-property rights in the Service, including its software, interfaces, designs and documentation. Subject to these Terms and payment of applicable fees, the Customer receives a non-exclusive, non-transferable right to use the Service for its internal business purposes during its subscription.

Customer Data remains owned by the Customer or its respective owners.

15. Feedback

If you voluntarily provide feedback or suggestions, Tarlara may use them to improve its products and services without restriction or payment. This does not give Tarlara ownership of Customer Data or confidential information.

16. Confidentiality

Each party will protect the other party’s confidential information using reasonable care and use it only for purposes connected with the Service. Disclosure is permitted where authorised, reasonably required to provide the Service, made to a professional adviser or service provider under confidentiality obligations, or required by law.

17. Security and data protection

Tarlara will maintain reasonable technical and organisational measures designed to protect Customer Data. Customers must use available security controls appropriately and notify us promptly of suspected compromise.

Our Privacy Policy explains how we handle personal data. Where Tarlara processes personal data on a Customer’s behalf, the Data Processing Agreement applies.

18. Backups and customer copies

Tarlara maintains backup and recovery arrangements intended to support resilience of the Service. No backup system guarantees recovery from every event. Customers should retain independent copies of statutory, regulatory and other business-critical records where appropriate.

19. Suspension and termination

We may suspend or restrict access for material breach, non-payment, suspected fraud, unlawful use, a material security risk or a legal requirement. Where reasonably practicable, we will give notice and an opportunity to remedy the issue. Immediate action may be taken where the risk is urgent.

Either party may terminate in accordance with the applicable subscription arrangements. We may terminate for a material breach that is not remedied within a reasonable period after notice, or immediately where the breach cannot reasonably be remedied or continued provision would be unlawful or create a serious security risk.

20. Data after termination

Access may cease when the Service ends. Customers should export information they reasonably require before termination where export is available. Customer Data will be returned or deleted in accordance with the Data Processing Agreement and Privacy Policy, subject to legally required retention and normal expiry of protected backup copies.

21. Our responsibility

Tarlara will provide the Service with reasonable care and skill. Subject to clause 22, Tarlara is not responsible to the extent a loss results from inaccurate Customer Data, Customer acts or omissions, failure to use appropriate professional review, misuse of the Service, compromised credentials within the Customer’s control, or events outside Tarlara’s reasonable control.

22. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above and to the extent permitted by law, neither party is liable for indirect or consequential loss. Tarlara is not liable for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except where such limitation is prohibited by law.

Subject to liabilities that cannot lawfully be excluded or limited, Tarlara’s total aggregate liability to the Customer arising from the Service and these Terms in each consecutive 12-month period beginning on the subscription start date will not exceed the greater of £1,000 or the fees paid or payable for the Service during the 12 months before the first event giving rise to a claim in that period.

Claims arising from the same or connected events are treated as arising when the first such event occurred.

23. Force majeure

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, provided it takes reasonable steps to reduce the impact where practicable.

24. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, security or reasonable operational requirements. Where a change materially affects existing Customers’ rights or obligations, we will provide reasonable notice. The current version and effective date will be available through the Service or our website.

25. Notices

We may send notices through the Service or to the email address associated with the account. Questions about these Terms may be sent to support@tarlaradigital.com. Privacy enquiries may be sent to privacy@tarlaradigital.com.

26. Assignment

The Customer may not transfer this agreement without Tarlara’s prior written consent, which will not be unreasonably withheld. Tarlara may transfer it as part of a merger, reorganisation, sale of its business or transfer of substantially all relevant assets, provided the Customer’s rights are not materially reduced.

27. General

These Terms, the applicable subscription information, the Privacy Policy and the Data Processing Agreement where applicable form the agreement governing the Service. If a provision is invalid or unenforceable, the remaining provisions continue. Delay in exercising a right does not waive it. Unless expressly stated, a person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

28. Governing law

These Terms and related non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where applicable law requires otherwise.