Terms of Service

1. The Service

Tarlara provides cloud-based software for business and professional use and, through Tarlara Home, for people managing their own homes and property. The Service may assist with property, land, assets, maintenance, work, compliance, documents, projects, funding opportunities and related activities. Available functionality depends on the product, plan, permissions and usage allowances applying to the account.

We may maintain, improve or replace features. We will give reasonable notice where a change materially reduces the core functionality of a paid Service during an active subscription, where practicable.

2. Accounts and authorised users

You must provide accurate account information, protect credentials and keep user access and permissions appropriate. You are responsible for activity performed through authorised accounts, except to the extent it results from a security failure for which Tarlara is responsible.

You must notify us promptly of suspected unauthorised access. We may require multi-factor authentication or other reasonable security controls for particular accounts or functions.

3. Customer Data

Customer Data means information, records, documents, images and other content submitted to or generated within the Service for a Customer, excluding Tarlara software, system information and intellectual property.

The Customer retains ownership of Customer Data. You permit Tarlara to host, store, process, transmit and back up Customer Data as necessary to provide, secure, support and maintain the Service and comply with law. You must have the rights and lawful basis needed to provide that data to us.

4. Acceptable use

You must not use the Service unlawfully, fraudulently or in a way that infringes another person’s rights. You must not upload malicious material, gain unauthorised access, interfere with security or operation, circumvent access or subscription controls, conduct unauthorised security testing, or process information you have no lawful right to use.

We may investigate suspected misuse and take reasonable protective action.

5. Plans and seven-day trial

The applicable price, billing period, features and usage allowances will be shown before purchase.

Where offered, the trial lasts 7 days unless a different period is stated before it begins. Before the trial starts, we will explain what happens at its end, including which plan the account moves to, whether payment is required and which functionality will remain available.

A trial converts to a paid subscription only where the Customer has agreed to the plan, price and recurring payment arrangements. Trial expiry does not itself request deletion of Customer Data.

6. Fees and payment

Subscription fees are payable for the selected billing period. Prices and applicable VAT will be shown before purchase. Where recurring payment is selected, you authorise our payment provider to collect the agreed charges on purchase and renewal.

If payment fails, we may retry collection and may suspend paid functionality after reasonable notice. Price changes apply from a future renewal and we will provide reasonable advance notice.

7. Usage limits

Plans may limit users, properties, storage, artificial-intelligence usage or other resources. When an allowance is exhausted, affected functionality may be restricted until the allowance resets, usage is reduced or additional capacity is purchased. Reaching a limit does not itself delete Customer Data.

8. Renewal and cancellation

A subscription renews automatically for the selected billing period where the Customer agreed to automatic renewal at purchase. You may cancel renewal using available account controls or by emailing support@tarlaradigital.com before the renewal date.

Cancellation stops future renewals. Paid access normally continues until the end of the period already paid for, and fees for that period are not normally refundable except where required by law or expressly agreed. Cancelling a subscription is separate from requesting deletion of an organisation or its data.

9. Availability and changes

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Maintenance, security measures, faults, internet failures, supplier failures or events outside our reasonable control may affect availability. We may restrict access where reasonably necessary to protect the Service, Customer Data or other customers.

10. Customer responsibilities

You remain responsible for the accuracy of Customer Data, managing authorised users, maintaining appropriate internal controls, reviewing information produced by the Service, and deciding which legal and regulatory requirements apply to your organisation.

The Service does not replace competent persons, statutory inspections, professional judgement or legal, financial, engineering, surveying, health and safety or other regulated advice. You should obtain appropriate professional advice where the importance or risk of a decision requires it.

11. Compliance, documents and evidence

The Service may help organise requirements, dates, activities and evidence. It does not certify legal compliance, confirm that every applicable duty has been identified, or establish that an uploaded document is authentic, accurate, legally valid or sufficient for a regulator or other authority.

12. Artificial intelligence

Some features may use artificial intelligence to generate summaries, classifications, suggestions or other decision-support output. AI output may be incomplete, inaccurate or unsuitable. You must apply appropriate human review, particularly for legal, safety, financial, contractual or other material decisions.

Unless expressly agreed otherwise, we do not provide AI output as professional advice or guarantee a particular result.

13. Third-party services

We use third-party services to operate the Service. Where they process personal data, they are managed under applicable data-protection requirements. Current relevant providers are identified in our Supplier and Subprocessor Schedule.

14. Intellectual property

Tarlara and its licensors retain all intellectual-property rights in the Service, including its software, interfaces, designs and documentation. Subject to these Terms and payment of applicable fees, the Customer receives a non-exclusive, non-transferable right to use the Service for its internal business purposes (or, for Tarlara Home, for managing its own homes and property) during its subscription.

Customer Data remains owned by the Customer or its respective owners.

15. Feedback

If you voluntarily provide feedback or suggestions, Tarlara may use them to improve its products and services without restriction or payment. This does not give Tarlara ownership of Customer Data or confidential information.

16. Confidentiality

Each party will protect the other party’s confidential information using reasonable care and use it only for purposes connected with the Service. Disclosure is permitted where authorised, reasonably required to provide the Service, made to a professional adviser or service provider under confidentiality obligations, or required by law.

17. Security and data protection

Tarlara will maintain reasonable technical and organisational measures designed to protect Customer Data. Customers must use available security controls appropriately and notify us promptly of suspected compromise.

The Privacy Policy, and the Data Processing Agreement where it applies, describe the measures we use, including encryption. No security measure can remove every risk.

Our Privacy Policy explains how we handle personal data. Where Tarlara processes personal data on a Customer’s behalf, the Data Processing Agreement applies.

18. Backups and customer copies

Tarlara maintains backup and recovery arrangements intended to support resilience of the Service. No backup system guarantees recovery from every event. Customers should retain independent copies of statutory, regulatory and other business-critical records where appropriate.

Tarlara’s own backup copies are deleted automatically within 30 days of being made, and the managed backups our database provider keeps of the database are deleted after 7 days. While deleted data remains in a backup copy it is not used for ordinary processing. If a backup is restored, deletions are applied again before the restored data is used, so a deleted organisation, Home or Premises business is not brought back.

19. Suspension and termination

We may suspend or restrict access for material breach, non-payment, suspected fraud, unlawful use, a material security risk or a legal requirement. Where reasonably practicable, we will give notice and an opportunity to remedy the issue. Immediate action may be taken where the risk is urgent.

Either party may terminate in accordance with the applicable subscription arrangements. We may terminate for a material breach that is not remedied within a reasonable period after notice, or immediately where the breach cannot reasonably be remedied or continued provision would be unlawful or create a serious security risk.

20. Data after termination

Access may cease when the Service ends. Customers should export information they reasonably require before termination where export is available. Customer Data will be returned or deleted in accordance with the Data Processing Agreement and Privacy Policy, subject to legally required retention and the expiry of protected backup copies under clause 18.

21. Our responsibility

Tarlara will provide the Service with reasonable care and skill. Subject to clause 22, Tarlara is not responsible to the extent a loss results from inaccurate Customer Data, Customer acts or omissions, failure to use appropriate professional review, misuse of the Service, compromised credentials within the Customer’s control, or events outside Tarlara’s reasonable control.

22. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above and to the extent permitted by law, neither party is liable for indirect or consequential loss. Tarlara is not liable for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except where such limitation is prohibited by law.

Subject to liabilities that cannot lawfully be excluded or limited, Tarlara’s total aggregate liability to the Customer arising from the Service and these Terms in each consecutive 12-month period beginning on the subscription start date will not exceed the greater of £50 and an amount equal to six months’ subscription fees for the Service: for a monthly subscription, six monthly fees; for an annual subscription, 50% of the annual fee. The fees used are those payable for the Service when the first event giving rise to a claim in that period occurred. Where an Order Form agreed with Tarlara specifies a different limit, that limit applies instead. This paragraph does not apply to consumers using Tarlara Home (clause 29.12).

Claims arising from the same or connected events are treated as arising when the first such event occurred.

23. Force majeure

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, provided it takes reasonable steps to reduce the impact where practicable.

24. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, security or reasonable operational requirements. Where a change materially affects existing Customers’ rights or obligations, we will provide reasonable notice. The current version and effective date will be available through the Service or our website.

25. Notices

We may send notices through the Service or to the email address associated with the account. Questions about these Terms may be sent to support@tarlaradigital.com. Privacy enquiries may be sent to privacy@tarlaradigital.com.

26. Assignment

The Customer may not transfer this agreement without Tarlara’s prior written consent, which will not be unreasonably withheld. Tarlara may transfer it as part of a merger, reorganisation, sale of its business or transfer of substantially all relevant assets, provided the Customer’s rights are not materially reduced.

27. General

These Terms, the applicable subscription information, the Privacy Policy and the Data Processing Agreement where applicable form the agreement governing the Service. If a provision is invalid or unenforceable, the remaining provisions continue. Delay in exercising a right does not waive it. Unless expressly stated, a person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

28. Governing law

These Terms and related non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where applicable law requires otherwise.

29. Tarlara Home

This clause applies to Tarlara Home and Tarlara Home+ (together, Tarlara Home). For Tarlara Home it takes priority over anything else in these Terms that is inconsistent with it.

When your subscription ends, your Home data will be deleted. Download anything you want to keep before then.

29.1 Who Tarlara Home is for

Tarlara Home can be used by individuals for their own homes, including owner-occupiers and second-home owners, and by people and businesses that manage property, such as landlords, holiday-let operators and small commercial or property operators. In this clause you are a consumer if you are an individual acting wholly or mainly outside your trade, business, craft or profession; otherwise you are a business user. Which you are depends on the capacity in which you use Tarlara Home, not on a description such as landlord or holiday-let operator. Where this clause gives a right only to consumers, business users do not have it unless the law requires otherwise.

29.2 Plans, price and payment

Tarlara Home is an annual subscription: £35 per year for Tarlara Home and £99 per year for Tarlara Home+, or the price shown to you before purchase, inclusive of any VAT that applies. There is no free trial. Payment is taken by our payment provider, Stripe, when you subscribe and at each renewal. Your subscription renews automatically each year unless you cancel it.

29.3 Renewal and price changes

We do not increase the price during a paid year. Each annual renewal is charged at the renewal price we have told you about, which may differ from the price you paid before: existing subscriptions do not keep an earlier price indefinitely. If the price will change at your next renewal, we will give you clear notice before the renewal date, and you can cancel before the renewal is charged.

29.4 Cancelling

You can cancel at any time in Tarlara Home, under More → Plan and billing. Cancelling stops your subscription from renewing, and you keep access until the end of the period you have already paid for. We will email you once to confirm the date, for example: “Your Home subscription will end on [date]. You can keep using Home until then. After your subscription ends, your Home data will be deleted. Download anything you want to keep before that date.”

29.5 Consumers: 14-day cooling-off period

If you are a consumer, you can cancel within 14 days of the day you first subscribe, for any reason, by contacting us — for example by emailing support@tarlaradigital.com. (Cancelling in the app only stops renewal; to use this right, contact us.) We will refund the subscription payment in full, with no deduction for the time you have used, to the payment method you used, within 14 days. Your subscription then ends, and your Home is closed and deleted under clause 29.8.

If applicable law gives consumers a right to cancel at any other time, such as after a renewal, you can use that right in the same way, and we will honour it as the law requires.

29.6 Refunds after the cooling-off period

After the 14-day cooling-off period, and for business users from the date of purchase, you can still cancel at any time, but we do not refund, automatically or pro rata, any part of an annual term already paid for. You keep access until the paid term ends, and deletion follows when it ends. This does not affect any refund that applicable law requires.

29.7 If a payment fails

If a payment fails, Stripe will try to collect it again. If the payment is not recovered and Stripe ends your subscription, your subscription has ended and clause 29.8 applies.

29.8 When your subscription ends

When your subscription ends — at the end of the paid term after you cancel, under clause 29.5, or when Stripe ends it after a payment was not recovered — your access to Tarlara Home ends, and your Home and the information, records, files and photos you created in it are deleted on our next scheduled deletion run. There is no further grace period and no hidden recovery period, and once your Home has been deleted we cannot restore it. Your Tarlara sign-in is removed too, unless you use it for another Tarlara product. For Tarlara Home this replaces the last sentence of clause 8 and clause 20.

Billing and payment records held by Stripe, and the billing records we must keep by law, are separate from your Home and are not deleted with it.

We keep backups for disaster recovery only. Deleted data may remain in our backup copies for up to 30 days after it was last backed up, and in our database provider’s backups for up to 7 days. While it remains there it is put beyond ordinary use and is never used to restore a deleted Home.

29.9 Keeping your own copy

You are responsible for keeping your own independent copy of any information that matters to you. Tarlara Home is not intended to be your only or permanent archive. You can download your records and files at any time using Download my Home, under More → Settings → Privacy & data. For documents that matter, such as certificates, guarantees and insurance, keep the originals or another copy too.

29.10 Accepting these Terms

When you create a Tarlara Home account, or start Tarlara Home with an existing Tarlara account, you confirm “I agree to the Terms of service and acknowledge the Privacy notice.” We record the version of these Terms you accepted, the time our servers recorded it and the account that accepted. The current Tarlara Home version is home-2026-10-v2.

29.11 Assist and AI

Clause 12 applies to Assist, Lara and Smart Capture. Their output can be wrong or incomplete; check anything important before relying on it.

29.12 Our responsibility to consumers

If you are a consumer, clauses 21 and 22 do not apply to you and no fixed monetary limit applies to our liability. Nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, and not for loss or damage that was not foreseeable. If you use Tarlara Home for a purpose connected with a trade or business, we are not responsible for loss of profit, business or business opportunity. Nothing limits or excludes any liability that cannot lawfully be limited or excluded, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

29.13 Our responsibility to business users

If you are a business user, clauses 21 and 22 apply, except that the limit in clause 22 is an amount equal to six months’ subscription fees, which for an annual subscription is 50% of the annual fee — at current prices, £17.50 for Tarlara Home and £49.50 for Tarlara Home+ — and the £50 minimum in clause 22 does not apply. Nothing limits or excludes any liability that cannot lawfully be limited or excluded.

29.14 Courts

Clause 28 applies, except that if you are a consumer who lives in Scotland you can also bring proceedings in Scotland, and if you are a consumer who lives in Northern Ireland you can also bring proceedings in Northern Ireland.

29.15 Address search

Where Tarlara Home offers a “Find your address” box, it uses Google Maps Platform. Using it is optional; you can type your address yourself. By using it, you agree to be bound by the Google Maps/Google Earth Additional Terms of Service, and Google’s use of what you type is subject to the Google Privacy Policy. Suggested addresses can be wrong or out of date, so check the address before you save it.

30. Tarlara Premises

This clause applies to Tarlara Premises. For Tarlara Premises it takes priority over anything else in these Terms that is inconsistent with it.

When your subscription ends, your Premises data will be deleted. Download anything you want to keep before then.

30.1 Who Tarlara Premises is for

Tarlara Premises is for businesses managing their own business premises, such as shops, salons, offices, workshops and cafés. It is for business users only: you may use it only for the purposes of your trade, business, craft or profession. The consumer rights in clause 29, including the 14-day cooling-off period in clause 29.5 and clause 29.12, do not apply to Tarlara Premises.

Tarlara Premises runs on the same Tarlara account as Tarlara Home, so one sign-in can hold a Home and a Premises business. Clause 29 applies to your Home and this clause applies to your Premises business. Tarlara Premises is currently available on the web only, at premises.tarlaradigital.com.

30.2 Plans, price and payment

Tarlara Premises is a subscription: £20 per month, or £199 per year, or the price shown to you before purchase. Tarlara Digital Ltd is not registered for VAT, so no VAT is added to the price. There is no free trial. Payment is taken by our payment provider, Stripe, when you subscribe and at each renewal. Your subscription renews automatically at the end of each month or year, as you chose, unless you cancel it. At checkout we ask for your business name and address, and for your VAT number if you want it shown on your invoice. You can switch between monthly and yearly payment in Tarlara Premises, under More → Plan and billing. We may later offer an optional add-on, Assurance; if we do, its price and what it includes will be shown before you buy it.

30.3 Renewal and price changes

We do not increase the price during a period you have paid for. Each renewal is charged at the renewal price we have told you about, which may differ from the price you paid before: existing subscriptions do not keep an earlier price indefinitely. If the price will change at your next renewal, we will give you clear notice before the renewal date, and you can cancel before the renewal is charged.

30.4 Cancelling and refunds

You can cancel at any time in Tarlara Premises, under More → Plan and billing. Cancelling stops your subscription from renewing, and you keep access until the end of the month or year you have already paid for. We will email you once to confirm the date, for example: “Your Premises subscription will end on [date]. You can keep using Premises until then. After your subscription ends, your Premises data will be deleted. Download anything you want to keep before that date.” We do not refund, automatically or pro rata, any part of a period already paid for. This does not affect any refund that applicable law requires.

30.5 If a payment fails

If a payment fails, Stripe will try to collect it again. If the payment is not recovered and Stripe ends your subscription, your subscription has ended and clause 30.6 applies.

30.6 When your subscription ends

When your subscription ends — at the end of the paid period after you cancel, or when Stripe ends it after a payment was not recovered — your access to Tarlara Premises ends, and your Premises business and the information, records, files and photos in it are deleted on our next scheduled deletion run. There is no further grace period and no hidden recovery period, and once your Premises business has been deleted we cannot restore it. Your Tarlara sign-in is removed too, unless you use it for another Tarlara product. For Tarlara Premises this replaces the last sentence of clause 8 and clause 20.

Billing and payment records held by Stripe, and the billing records we must keep by law, are separate from your Premises business and are not deleted with it.

We keep backups for disaster recovery only. Deleted data may remain in our backup copies for up to 30 days after it was last backed up, and in our database provider’s backups for up to 7 days. While it remains there it is put beyond ordinary use and is never used to restore a deleted Premises business.

30.7 Businesses we activated free of charge

If we activated Tarlara Premises for your business free of charge before it went on sale, it stays free: you do not need to subscribe, and clauses 30.2 to 30.6 do not apply until you choose to. If we ever end free access, we will give you notice of the date first, so that you can subscribe or download anything you want to keep.

30.8 Guidance, not certification

Tarlara Premises helps you keep your premises’ details, equipment (Things), documents (Vault), reminders and a walk-round check in one place. Assist suggests health-and-safety and compliance duties that may apply to your premises or are worth checking, and who is likely to be responsible for each: your business or your landlord.

Assist is guidance, not legal advice. Tarlara does not certify that your premises or your business comply with the law, and Assist may not identify every duty that applies to you. Your legal duties remain yours. Where Tarlara Premises shows that something is likely to be your landlord’s responsibility, that is a suggestion only: confirm it against your lease and with your landlord before relying on it. Clauses 10 and 11 apply.

30.9 Lara and AI

Lara is an AI assistant that answers using your business’s own records in Tarlara Premises. Clause 12 applies to Lara. Its answers can be wrong or incomplete; check anything important before relying on it.

30.10 Your data and keeping your own copy

The information, records and documents you keep in Tarlara Premises are Customer Data under clause 3. You can download your records and files at any time using Download my premises records, under More → Settings → Privacy & data. You are responsible for keeping your own independent copy of any information that matters to your business. Tarlara Premises is not intended to be your only or permanent archive. For documents that matter, such as certificates, inspection reports, insurance and your lease, keep the originals or another copy too.

30.11 Accepting these Terms

When you create a Tarlara Premises account, or start Tarlara Premises with an existing Tarlara account, you confirm that you agree to these Terms and acknowledge the Privacy notice. We record the version of these Terms you accepted, the time our servers recorded it and the account that accepted. The current Tarlara Premises version is premises-2026-10-v3.

30.12 Our responsibility

Because Tarlara Premises is for business users only, clauses 21, 22 and 28 apply in full. Where no subscription fees are payable (clause 30.7), the limit in clause 22 is £50. Nothing limits or excludes any liability that cannot lawfully be limited or excluded.

30.13 Address search

Clause 29.15 applies in the same way to the “Find your address” box in Tarlara Premises, which can also find a business by its name.