Support
Help with your Tarlara account
Support is provided by email. Include your organisation or holding name and, where relevant, the record you're asking about.
General and technical support
To be confirmed
Privacy and data requests
To be confirmed
Enterprise enquiries
Contact us through the support address and mark your message for Enterprise.
Common questions
Before you write in
- I've forgotten my password
- Use the password reset link on the sign-in page of the application you use.
- I need to change plan or billing period
- Plans and billing periods are changed from within the application's subscription settings.
- I want my data exported
- Export is available in-app. If you need a full account export, write to the support address.
- Can support look at my records?
- Only with your approval. Support access is time-limited and recorded.
- I've found a bug
- Send the page, what you expected, what happened, and the approximate time — that's usually enough to trace it.
- Can you advise on compliance or funding?
- No. Tarlara records and organises this information, but eligibility and legal obligations must be confirmed with the relevant authority or scheme provider.